About the Product

Will the bamboo bag get moldy?

Our bamboo materials are treated with high-temperature steaming and natural beeswax. Under normal use, mold will not occur. To keep your bag in the best condition:

  • In humid regions, air-dry it once a month

  • If exposed to rain, wipe dry immediately with a clean cloth

 

Why does each bag look a bit different?

That’s the charm of handcrafted goods! Like the veins of a leaf, every bamboo pattern is unique.

  • It proves your bag is genuinely handmade

  • Each piece is one of a kind in the world

  • The bamboo gains a warmer patina with time and use

About Orders

Will the bamboo bag get moldy?

Since each piece is handcrafted, production takes time:

  • Standard items: 3–7 business days

  • Once shipped, you’ll receive a tracking email

 

About After-Sales Support

What if the product is damaged during shipping?

Please follow these steps:

  • Record a video of the unopened package upon delivery

  • Take clear photos/videos of the damage immediately after opening

  • Contact us within 24 hours — we’ll remake your item and cover return shipping

 

 

Can I return or exchange my bag?

Due to the handmade nature, we offer a limited return policy:

  • Accepted: severe damage during shipping or functional quality issues (with evidence)

  • Not accepted: variations in color/pattern, custom items, personal preference

  • See full details on our Return Policy page

Why Bamboo?

Why do you choose bamboo over other materials?

Because bamboo is:

  • One of the fastest-growing plants (can grow 1 meter per day!)

  • Naturally antibacterial (bamboo kun helps inhibit E. coli)

  • Stronger than steel (1.5× the tensile strength of carbon steel)