At weavebamboo.com, customer satisfaction is our highest priority. We understand that sometimes a product may not meet your expectations, and we have established the following comprehensive return and refund policy to assist you.

Our Commitment to Trust

We understand that choosing handmade products requires a greater level of trust. To give you peace of mind, we offer:

  • 24-Hour Cooling-Off Period
    You may cancel your order unconditionally within 24 hours of payment, provided it has not entered the production stage.

  • Post-Cooling Period Refund Requests
    For cancellations after 24 hours, please contact us via email to discuss a possible solution.

1. Return & Exchange Eligibility

Accepted:

  • Significant damage caused during shipping (must be supported by an unboxing video)

  • Functional defects that affect usability (e.g., breakage, loose stitching)

Not Accepted:

  • Natural variations in bamboo texture or handcrafted characteristics

  • Size deviation within ±1cm

  • Non-quality-related issues reported after the 24-hour cooling-off period

2. Return & Repair Procedure

For quality-related issues:

  • Contact us via email within 24 hours of delivery

  • Provide your order number and clear photos/videos showing the issue

  • We will evaluate and respond within 48 hours

3. Solutions

  • Order Cancellation Within 24 Hours:
    Full refund to you

  • Quality or Shipping Issues:

    • Free repair service by our artisan team

    • Remake of the same item (15–20 working days)

    • Refund, depending on your original payment method

4. Special Notes

  • Customized items are not eligible for the 24-hour cooling-off policy

  • Returned products must include original packaging and tags

5. Communication & Dispute Resolution

All concerns and disputes must be addressed via email communication. We kindly ask that you do not unilaterally reject deliveries or initiate payment disputes without contacting us first.

We are committed to resolving every issue fairly and promptly, and we truly appreciate your understanding and trust.